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Terms and Conditions

Consumers will benefit from all the protections provided in the event of the conclusion of distance contracts within the meaning of Title III, Section II, of Legislative Decree no. September 6, 2005, n. 206 "Consumer Code", as well as of all other protections provided without exception, in favor of the consumers, the Consumer Code itself and any other applicable law.

The customer service www.seleneandco.com is available for information, complaints and disputes:  Monday to Saturday (9:00 to 19:00) : E-mail: contact@seleneandco.com

THESE TERMS AND CONDITIONS OF SALE
Adjust the purchase, through electronic means, of the products presented on the site www.seleneandco.com

  • They are integral and essential parts of the contract for the purchase of any Product 
  • The placing an Order, it involves the acceptance by the customer. 

The general conditions of sale apply to all orders for the purchase of products and forwarded to www.Seleneandco.com through the site.
Defined for that contact means any agreement between the Consumer and www.seleneandco.com, which concerns the acquisition of one or more products that are offered on the site and that an order is understood as any proposed purchase of products made by the consumer against www.seleneandco.com.
Defined that the Consumer is defined as any natural person who effetui www.Seleneandco.com an order on the website for non-commercial purposes and not related to business activity.
The Consumer can consult, print, save or download a PDF copy of these Terms and Conditions and all documents comprising the contract.
A confirmation of each order you receive a forwarded email in which you will find all the details and information about the order itself in addition to these Terms and Conditions of Sale.
In his private area the customer can consult, contracts concluded, Orders and pending orders just forwarded, upgrade and save your data.
 The Customer undertakes not to make available to third parties their access credentials.

www.seleneandco.com presents the Products on the website inviting users of the site to make a purchase proposal.
These calls have to offer not binding on www.seleneandco.com and do not constitute offers to the public pursuant to and by effect of art. 1336 of the Italian Civil Code, thus remains at the discretion of www.seleneandco.com any decision on the acceptance of the proposals.

To purchase online:

  • Register the company providing the data needed to allow the execution of orders placed (see privacy policy for the treatment of personal data.) 
  • Access your personal area. 
  • Select one or more products to buy, placing them in your "shopping cart" 
  • It is recommended to view the contents of "shopping cart" before forwarding the Order. The customer will find the information about the product (in particular manufacturer, product type, size, color and availability on the page dedicated to the detail of the product. 
  • Clicking on the button "Buy" to begin the process of forwarding the Order. Until placing an order the customer can review the entered data and correct any erroneous information. 
  • Click on the "Complete Order" at the end of the procedure, the client will forward the Order. 
  • www.seleneandco.com will send a confirmation e-mail e-mail account indicated by the Customer, with respect to the receipt of the Order notify it to the customer if the order can be accepted or not (the Order Confirmation). 

www.Seleneandco.com has full power to accept or reject an order without the customer may in any way the rights or make claims against the Company.
The Order shall be deemed, in each case, accepted and the contract concluded at the time that the customer will receive on your e-mail address, the order confirmation email containing confirmation of the Order.
The prices of products are published in detail for each product offered in different sections of the Site, inclusive of VAT and do not include any taxes, duties and taxes applicable in the country of destination of the Products, in case of this is different from Italy , which will be charged to the customer. www.Seleneandco.com reserves the right to modify at any time the prices of products that are shown on the Site Any changes to the prices of products will not, however, effective against customers who have already done the forwarding of an Order .

Payments:

It should be noted that in case of non-acceptance of the Order, www.Seleneandco.com refund to Customer the amounts already paid. The company offers various methods of payment:

  • Credit card: Visa, MasterCard, American Express
  • "Paypal"

Customer must indicate the payment method you intend to take.
Invoices will be issued in electronic format only.

Delivery:

www.seleneandco.com will not be liable for any failure or delay in the event that:

  • Is unable to provide for the non-availability of these products, owing to circumstances
             under his control
  • Has promptly communicated to the customer 's unavailability of products
  • Not be responsible for failure or delay in delivery due to force majeure: strikes, provisions of the Public Authority, rationing or shortage of energy or raw materials, transportation difficulties, fire, flood, flooding and damage to industrial machinery not related to www.seleneandco.com

Given this, if the delivery of the Product will not be possible for any of the causes listed above within thirty (30) days of submission of the Order of the consumer, www.Seleneandco.com refund any advance payment of the price within 30 (thirty) days from the day following that on which the Order has been sent
The Company will promptly notify the Customer the occurrence and the absence of a force majeure event. If the force majeure event persists for a period in excess of thirty (30) days, either party shall be entitled to terminate the contract. In case of withdrawal, the customer will not be entitled to any compensation or reimbursement of any kind, subject to the right to the refund of the amount already paid by way of price for the Product ordered, within 30 days after the Order same.

In the event of a purchase made by a consumer, the risk of accidental perishing of the Products shall remain with www.Seleneandco.com until their delivery to the consumer or to another person specified by it, regardless of whether the shipment of such products whether or not insured. In the event of a purchase made by a person other than the consumer, the risk of loss passes to the fortuitous Article customer who placed the order on the site www.seleneandco.com with the delivery of the Product.

Warranties:

To purchases made by consumers, the rules of law concerning security, including, if the rules laid down by the Consumer Code in respect of a guarantee for the consumers.

The Consumer may contact www.Seleneandco.com if you notice any flaws and defects in products purchased, describing in as much detail as possible the nature of the fault or defect identified, transmitting a copy of the documents of the Order, stating the number of ' order and number of the consumer or any other data useful for the correct identification of the claim. Penalty of forfeiture within two months of the discovery.

The choice between repair or replacement will be available to the consumer, except in the case where the remedy chosen objectively impossible or excessively expensive compared to the other.

Verify that the e-mails sent by www.Seleneandco.com not be re-routed or blocked by any spam filters.

Consumer may at its option require an appropriate reduction of the price or rescission of the Contract:

  • In the event that repair or replacement requirement proves impossible or prohibitively expensive
  • In the event that repair or replacement did not take place within a reasonable period
  • In case you have caused significant inconvenience to the consumer
    It will not, in any case, for terminating the Contract for minor defects, with respect to which it was not possible or would be too costly to repair or replacement of its products.

It is expressly understood that the preceding paragraphs shall not apply in the case of defects in the Products purchased by Professionals, for which www.Seleneandco.com without prejudice to the extent required by law, we make no guarantee.

For any inquiries, please, in any case, ask the customer service team which can be contacted
By calling toll free: 0322 44938
Sending an email to: contact@seleneandco.com 

DATA PROTECTION:

We reserve the right to store the data of each order and contact details of the customer in order to use them only for the proper execution of the Order, for any claims relating to the guarantee of the article, recommendations or instructions to the client regarding the article.
For storage and processing of personal information see the 'Information on the protection and use of personal data.

Change Of Terms Of Sale

Any changes to these Terms & Conditions will be published on the Site
The General Conditions of Sale amended become an integral part of the new contracts following their publication on the Site In the case of orders already submitted prior to this communication, will be applied to the previous version of the General Conditions.

Where a provision of the present or future of the General Conditions of Sale and / or the contract should be or become wholly or partly invalid and / or unenforceable or there is a lacuna in the provisions of the General Conditions of Sale and / or the contract, the remaining provisions of the GCS and the contract will remain valid and enforceable in all cases. It is understood that www.Seleneandco.com and the customer will commit to negotiate in good faith the integration of the gap ie the replacement of the clause void and / or unenforceable with the aim of achieving the same results pursued by the invalid or unenforceable provision and safeguard the economic substance of the contract.

RIGHT OF WITHDRAWAL

 In compliance with the information duties of art. 52, paragraph 1, lett. (F) and (g) of the Consumer Code, Section below sets out the terms and conditions governing the right of withdrawal in favor of the consumer, as adjusted by the same Consumer Code. In addition to the terms provided by law, www.Seleneandco.com grants also to the consumers an additional period within which it will be impossible to withdraw, in accordance with
 It is specified that does not apply to products which, by their nature, are not eligible to be returned or are at risk of rapid deterioration or alteration.

The consumer will be required within ten (10) working days from the date of delivery of the Product sending a special notice to be transmitted by registered letter with acknowledgment of receipt or by fax or e-mail provided that it is confirmed by registered letter with acknowledgment of receipt within 48 (forty eight) hours at the address of www.Seleneandco.com: Viale Shed No. 18 -28 041 Arona (No)

In the event of exercise of the right of withdrawal, the Consumer shall be obliged to return the product to 'address indicated above within the same period of 10 (ten) days from the date of delivery of the item. An essential condition for the exercise of this right, the substantial integrity of the property. Where the consumer has exercised his right of withdrawal in accordance with the provisions stated, the products that have already been received by the consumer must be returned. The refund of the price paid by the consumer will be made on condition that the Product has been returned by the consumer within 30 days from the date of receipt of notice of exercise of the withdrawal or if earlier, the date on which he received the Product www.seleneandco.com returned by the consumer. The risks linked to the destruction or damage to the Products during shipment shall be returned to the Customer, it being understood that in such event the Products shall not be considered intact and the withdrawal will not be effective.

The shipping costs related to the return of the Product shall be borne by www.seleneandco.com provided that, for the purpose of returning the Product, the Consumer uses the label sent and included inside the package used for the shipment of the Product.

Products must be returned:

  • Properly packaged in their original packaging, in perfect condition and fitted with all accessories, instructions for use and documentation;
  • Bear the transport document (found in the original), so as to allow the identification of the Consumer (Order number, name and address);
  • Without manifest signs of use, but those are compatible with the operation of a normal test article, shall not bear any traces of prolonged use.

If the product returned is not in conformity with the provisions of the preceding paragraph, the withdrawal will not be effective.
Right of withdrawal extended planned for the Consumer
The expiry of the term of 10 (ten) working days to exercise the right of withdrawal provided for by the Consumer Code and in addition to the provisions of the latter, the consumer will retain the right to terminate the Contract for the twenty (20) the days immediately following.

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